PRIVACY POLICY AND DATA PROTECTION
TERMS & CONDITIONS
REFUND POLICY
REFUND POLICY & VAT INFORMATION
1. VAT (Value Added Tax)
Shoetech Solutions is a company established in Switzerland.
1.1 Switzerland
Where applicable, Swiss VAT will be charged in accordance with the Swiss Federal VAT Act.
1.2 European Union (EU)
For customers located in the European Union:
• If you are a private individual (B2C), VAT may be charged in accordance with EU VAT rules applicable to digital services (OSS/MOSS scheme).
• If you are a business customer (B2B) and provide a valid EU VAT number, VAT will generally not be charged (reverse charge mechanism applies).
1.3 Other Countries
Customers outside Switzerland and the EU are responsible for any local taxes, VAT, customs duties, or similar charges required by their jurisdiction.
All prices displayed on www.shoetechsolutions.com are shown exclusive of VAT unless explicitly stated otherwise.
________________________________________
REFUND POLICY
2. Statutory Right of Withdrawal (EU & Switzerland – B2C Only)
If you are a consumer (private individual) residing in the EU or Switzerland, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after:
• The date of purchase (for digital products/services), or
• The day you receive the goods (if physical products are sold).
To exercise your right of withdrawal, you must inform us by email at:
support@shoetechsolutions.com
You may use the subject line: “Withdrawal Request”.
Important – Digital Products
If you purchase digital content (e.g., online courses, downloadable materials, software) and:
• You expressly consent to immediate performance, and
• You acknowledge that you lose your right of withdrawal once access begins,
then your 14-day right of withdrawal expires once the digital product has been accessed or delivered.
This is in accordance with Article 16(m) of the EU Consumer Rights Directive.
________________________________________
3. 30-Day Money-Back Guarantee (Commercial Guarantee)
In addition to any statutory rights, Shoetech Solutions offers a voluntary 30-day Money-Back Guarantee for eligible products.
You may request a refund within 30 days from the date of purchase if you are not satisfied with the product.
To request a refund:
1. Send an email to: support@shoetechsolutions.com
2. Include your purchase receipt
3. Use the subject line: “Refund Request”
If the request is submitted within 30 days, we will process your refund without requiring further justification.
After the 30-day period has expired, refunds will no longer be granted.
This 30-day guarantee does not affect your statutory rights.
________________________________________
4. Non-Refundable Items
The following items are non-refundable unless required by mandatory law:
• Gift cards
• Sale items or discounted products
• Special promotional offers explicitly marked as non-refundable
• Fully delivered digital content where the customer has consented to immediate access and waived withdrawal rights
________________________________________
5. B2B Transactions
For purchases made by businesses (B2B):
• No statutory right of withdrawal applies.
• Refunds are granted solely under the 30-Day Money-Back Guarantee, unless otherwise agreed in writing.
________________________________________
6. Refund Processing
Approved refunds will be processed using the original payment method (e.g., Stripe) within a reasonable period, typically within 5–14 business days, depending on your payment provider.
________________________________________
